Privacy Policy

1. Introduction

Welcome to jilljuck. This Privacy Policy describes how jilljuck ("we," "our," or "us") collects, uses, discloses, and protects personal information provided by users ("you") when you access or use the jilljuck platform, including our website, mobile experience, and any related services available at jilljuck.net.

By registering an account or continuing to use jilljuck, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices described herein, please discontinue use of the platform. We encourage all users — especially those based in Manila, Cebu, Davao, Quezon City, and Makati — to review this document carefully before participating in any real-money activities on jilljuck.

This policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and related implementing rules issued by the National Privacy Commission (NPC). Our practices are also shaped by applicable PAGCOR regulations concerning the handling of player information in the context of online gaming.

2. Data We Collect

jilljuck collects several categories of information in order to deliver a safe, compliant, and personalized gaming experience:

• Registration Information: Full name, date of birth (to verify the 21+ age requirement), email address, mobile number, and residential address as required for account creation and identity verification.
• Identity Verification Documents: Government-issued IDs such as Philippine Passport, UMID, Driver's License, or SSS ID, as mandated by KYC (Know Your Customer) and Anti-Money Laundering Act (AMLA) compliance obligations.
• Financial Information: GCash or Maya wallet references, BPI/BDO/Metrobank account details (masked), transaction history, deposit and withdrawal records. We do not store full payment credentials.
• Usage Data: Pages visited, games played, bet amounts, session duration, device type, browser type, operating system, and IP address.
• Communication Data: Messages sent to our support team via live chat or email, including inquiry content and support ticket history.
• Preference Data: Language preferences, notification opt-ins, responsible gaming settings, and self-exclusion status where applicable.

Some of this data is collected automatically through our platform's technical systems; other data is collected directly from you at account registration or during KYC verification.

3. How We Use Your Data

jilljuck uses your personal data for the following specific purposes:

• To create, verify, and manage your jilljuck account in compliance with PAGCOR and AMLA regulations.
• To process deposits, withdrawals, and transactions through GCash, Maya, BPI, BDO, and other supported Filipino payment channels.
• To provide customer support and respond to your inquiries or complaints in a timely manner.
• To personalize your gaming experience, including game recommendations and promotional offers relevant to your activity on jilljuck.
• To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other prohibited conduct.
• To send transactional notifications such as deposit confirmations, withdrawal updates, and account security alerts.
• To send promotional communications — only where you have opted in — about bonuses, new games, and special events.
• To fulfill our legal obligations under Philippine law, including record-keeping and reporting requirements under applicable gaming and financial regulations.

We rely on lawful bases for processing including contractual necessity, legal obligation, and legitimate interests as defined under RA 10173.

4. Sharing of Data

jilljuck does not sell your personal information to third parties. We may, however, share your data with the following categories of recipients under strict confidentiality agreements:

• Payment Processors: GCash, Maya, InstaPay, PesoNet, and partner banks receive only the minimum transaction data necessary to process payments.
• Identity Verification Providers: Third-party KYC service providers that assist in verifying government-issued Philippine IDs in compliance with AMLA regulations.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and law enforcement agencies as required by Philippine law.
• Technology Partners: Hosting providers, analytics platforms, and game software providers engaged to operate and maintain the jilljuck platform, each bound by data processing agreements.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring, your data may be transferred to successors or affiliates, with appropriate notice provided to affected users.

Any third party receiving your data from jilljuck is contractually required to handle it in accordance with this Privacy Policy and applicable Philippine data protection law.

5. Cookies & Tracking Technologies

jilljuck uses cookies, web beacons, and similar tracking technologies to enhance platform functionality and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as session management, login state, and security. These cannot be disabled.
• Performance Cookies: Used to collect anonymized data about page views, load times, and navigation paths to improve platform performance.
• Functional Cookies: Store your preferences such as display language, notification settings, and game history.
• Analytics Cookies: Help us understand aggregate user behavior so we can improve the jilljuck experience.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your ability to use some features of jilljuck. By continuing to use the platform, you consent to our use of cookies as described above.

6. Data Retention

jilljuck retains your personal data for as long as your account remains active or as required to fulfill the purposes described in this policy. Upon account closure, we may retain certain data for a minimum period as mandated by Philippine law, including AMLA record-keeping requirements (generally five years for financial transaction records) and PAGCOR regulatory obligations.

After the applicable retention period, your data will be securely deleted or anonymized in accordance with our data disposal procedures. You may request early deletion of data not subject to legal retention requirements by contacting our support team.

7. Your Rights Under Philippine Law

As a data subject under RA 10173, you have the following rights with respect to your personal data held by jilljuck:

• Right to be Informed: The right to be notified when your personal data is being collected and the purpose thereof.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to correct inaccurate or outdated personal information in your jilljuck account.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Object: The right to object to processing of your personal data for direct marketing or other non-essential purposes.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact jilljuck support via email at [email protected] or through the live chat feature on our platform. We aim to respond to all data rights requests within 15 business days.

8. Security Measures

jilljuck employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Two-factor authentication (2FA) options for account security.
• Regular penetration testing and vulnerability assessments of our platform infrastructure.
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
• Continuous monitoring and automated alerting for suspicious access patterns or potential data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, jilljuck will notify affected users and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by NPC regulations.

9. Protection of Minors

jilljuck strictly prohibits access by individuals below 21 years of age, consistent with Philippine gambling regulations. We do not knowingly collect personal data from persons under 21. All accounts are subject to date-of-birth verification during registration, and additional identity verification may be requested at any time.

If we discover or are notified that a registered user is under 21 years of age, we will immediately suspend the account, void any related transactions, and securely delete the minor's personal data in accordance with applicable law. Parents and guardians who believe a minor has registered on jilljuck are encouraged to contact us immediately at [email protected].

10. Changes to This Policy

jilljuck reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory guidance. When we make material changes, we will notify you by posting a prominent notice on the jilljuck platform and updating the effective date at the top of this page.

Your continued use of the jilljuck platform after such notice constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact & Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, you may reach us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jilljuck platform.

For formal data privacy complaints or escalations, you may also contact the National Privacy Commission of the Philippines at privacy.gov.ph.