jilljuck Terms & Conditions — Platform Rules and Player Obligations

1. Definitions

For the purposes of these Terms, the following definitions apply throughout this document:

• "Platform" refers to the jilljuck website, applications, and all associated services accessible at jilljuck.net and its subdomains.
• "Account" refers to the registered player account created by a Player on the Platform.
• "Balance" refers to the total amount of real money funds held in a Player's Account wallet, excluding bonus credits.
• "Bonus Credits" refers to promotional funds granted by jilljuck that are subject to wagering requirements before conversion to withdrawable Balance.
• "Wagering Requirement" refers to the minimum cumulative bet amount that must be staked before Bonus Credits become eligible for withdrawal.
• "KYC" refers to the Know Your Customer identity verification process required by jilljuck prior to processing withdrawals.
• "Services" refers to all gambling products offered through the Platform, including but not limited to live casino table games, slot machines, bingo, and sports betting.
• "Restricted Jurisdiction" refers to any country, territory, or region from which access to and use of the Platform is prohibited by applicable law.

2. Eligibility Requirements

Access to and use of the jilljuck Platform is conditional upon the following eligibility criteria being met in full:

• 2.1 You must be at least 21 years of age at the time of account registration.
• 2.2 You must be a legal resident or citizen of the Republic of the Philippines, or accessing the Platform from a jurisdiction where online gambling is lawful.
• 2.3 You must not be a resident of or accessing the Platform from any Restricted Jurisdiction.
• 2.4 You must not have been previously excluded from the Platform by jilljuck, or have an active self-exclusion in place.
• 2.5 You must have the full legal capacity to enter into binding agreements under the laws applicable to you.
• 2.6 You must not be an employee, director, officer, contractor, or agent of jilljuck, nor a member of the immediate family of such persons.

jilljuck reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by jilljuck may result in account suspension.

3. Account Registration

To access the Services offered by jilljuck, you must create a registered Account. The following terms govern the registration and maintenance of jilljuck Accounts:

3.1 Registration Information

You are required to provide accurate, complete, and truthful information during registration, including your legal full name, date of birth, Philippine mobile number, and any other information requested by jilljuck. You agree to maintain and promptly update your registration information to ensure it remains accurate at all times.

3.2 One Account Policy

Each individual natural person is permitted to maintain only one active Account on the jilljuck Platform. The creation of multiple Accounts by the same individual, whether under the same identity or different identities, constitutes a material breach of these Terms. jilljuck may, upon discovery of duplicate Accounts, suspend or permanently close all associated Accounts, void all pending bets, and forfeit all Balances and Bonus Credits held therein.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. jilljuck will not be liable for any loss or damage arising from unauthorized access to your Account resulting from your failure to adequately secure your credentials. You must notify jilljuck immediately via live chat if you suspect any unauthorized use of your Account.

3.4 Account Ownership

Accounts are personal and non-transferable. You may not sell, transfer, assign, or otherwise dispose of your Account or any funds contained therein to any third party. jilljuck reserves the right to close any Account that is found to have been transferred, sold, or otherwise assigned to another person.

4. Identity Verification (KYC)

jilljuck is required to verify the identity of all players prior to processing withdrawal requests, and may request verification at any time during the operation of your Account. The KYC process is a standard anti-money laundering and responsible gaming compliance procedure.

4.1 Required Documents

To complete KYC verification, you may be required to provide one or more of the following documents:

• A valid government-issued photo identification document (Philippine driver's license, Philippine passport, UMID card, SSS ID, PhilHealth ID, or voter's ID)
• Proof of your registered address (recent utility bill, bank statement, or government-issued mail dated within 3 months)
• Proof of ownership of your registered payment method (screenshot of GCash or Maya account showing your name and registered mobile number)
• A selfie with your government ID, if requested for enhanced verification

4.2 Processing and Consequences

jilljuck aims to complete KYC review within 24 hours of receipt of satisfactory documentation during standard business hours. Withdrawals will remain on hold pending successful KYC completion. jilljuck reserves the right to extend the review period where additional verification is required. Accounts that fail to complete KYC within 30 days of a formal verification request may have withdrawal requests declined until documentation is provided.

5. Deposits and Payments

All deposits to your jilljuck Account are subject to the following terms:

• 5.1 The minimum deposit amount is ₱100. Maximum deposit limits apply and are displayed at the point of transaction.
• 5.2 Accepted deposit methods include GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, 7-Eleven CLiQQ, InstaPay, and PesoNet.
• 5.3 All deposits must originate from a payment account registered in your own name. Third-party deposits are not accepted and will be returned, less any applicable transaction fees.
• 5.4 jilljuck does not charge fees on standard deposits. Third-party payment providers may apply their own fees, for which jilljuck bears no responsibility.
• 5.5 Deposited funds are held in segregated accounts separate from jilljuck's operational funds and are not subject to creditor claims against jilljuck.
• 5.6 jilljuck reserves the right to reverse a deposit and return funds if there are reasonable grounds to suspect fraudulent payment, unauthorized use of a payment method, or a chargeback attempt.

6. Withdrawals

The following terms govern the withdrawal of funds from your jilljuck Account:

• 6.1 The minimum withdrawal amount is ₱200.
• 6.2 Withdrawals may only be processed to a payment method registered in your own verified name. jilljuck does not process withdrawals to third-party accounts under any circumstances.
• 6.3 KYC verification must be completed before any withdrawal is processed. First-time withdrawal requests trigger the KYC review if not previously completed.
• 6.4 GCash and Maya withdrawals are typically processed within 10 to 20 minutes of approval during standard operating hours. Bank transfers to BPI, BDO, and Metrobank are typically processed within 2 hours.
• 6.5 jilljuck reserves the right to apply additional verification procedures for large withdrawals or withdrawals flagged for review under anti-money laundering protocols.
• 6.6 Withdrawal requests may be declined where the Account is under investigation, where terms and conditions have been breached, or where there is suspicion of fraudulent activity.
• 6.7 Bonus Credits are not withdrawable until all applicable wagering requirements have been satisfied in full.

7. Bonuses and Promotions

jilljuck offers various bonuses and promotional offers to registered players. All bonuses are subject to the following general terms, in addition to any specific terms communicated at the time of the promotion:

• 7.1 Bonuses are credited to a separate Bonus Credits balance and are not withdrawable until applicable wagering requirements are fully met.
• 7.2 Wagering requirements must be fulfilled within the validity period stated in the specific promotion terms. Bonus Credits and associated wagering progress that have not been completed within the validity period will be removed from your Account.
• 7.3 jilljuck reserves the right to determine which games and bet types contribute toward wagering requirements. Live casino games, table games, and certain specialty games may contribute at reduced rates or not at all. Specific contribution rates are detailed in individual promotion terms.
• 7.4 Players may not hold more than one active deposit bonus at any given time unless jilljuck expressly states otherwise.
• 7.5 Bonuses are personal and non-transferable. Attempting to exploit bonuses through coordinated play, arbitrage strategies, or systematic approaches designed to circumvent wagering requirements constitutes bonus abuse and will result in forfeiture of all associated funds.
• 7.6 jilljuck reserves the right to modify, suspend, or withdraw any promotional offer at any time, and to amend the terms of existing promotions where circumstances require.
• 7.7 In the event of a dispute regarding bonus eligibility or calculation, jilljuck's determination shall be final and binding.

8. Gameplay and Fair Play

jilljuck is committed to providing a fair, transparent, and secure gaming environment. The following terms govern gameplay on the Platform:

• 8.1 All slot games use certified Random Number Generator (RNG) technology. RNG outcomes are independently verified and cannot be predicted or manipulated by jilljuck or any player.
• 8.2 Live casino games use physical dealing equipment — real cards, dice, and roulette wheels — captured by HD cameras. Outcomes are determined by genuine physical randomness and are not subject to RNG manipulation.
• 8.3 jilljuck monitors all gameplay for irregular patterns that may indicate collusion, fraud, or system abuse. Accounts identified as engaging in such conduct will be suspended and the matter investigated.
• 8.4 In the event of a technical malfunction during a game session, the round will be considered void and all stakes returned to the Player's Account. jilljuck's determination of technical fault shall be final.
• 8.5 Game outcomes recorded by jilljuck's servers shall be considered the definitive record. In the event of a discrepancy between a player's device display and jilljuck's server records, the server record prevails.

9. Prohibited Conduct

The following conduct is strictly prohibited on the jilljuck Platform. Violation of any prohibition below constitutes a material breach of these Terms and may result in immediate Account suspension:

• Registering or using an Account under a false identity or using another person's identity
• Providing false, misleading, or incomplete information during registration or KYC verification
• Using automated software, bots, scripts, or other mechanical or electronic means to access or interact with the Platform
• Exploiting software bugs, errors, or underpayment anomalies in games rather than reporting them to jilljuck
• Engaging in any form of fraud, including but not limited to credit card fraud, chargeback fraud, or identity theft
• Colluding with other players to gain an unfair advantage in any game
• Using the Platform in a manner that could cause jilljuck legal liability or reputational damage
• Accessing the Platform from a Restricted Jurisdiction
• Allowing any person under the age of 21 to access the Platform through your Account
• Engaging in money laundering, terrorist financing, or any other activity prohibited under Philippine law

10. Account Suspension and Closure

jilljuck reserves the right to suspend, restrict, or permanently close any Account at its sole discretion in the following circumstances:

• 10.1 Breach of any provision of these Terms
• 10.2 Failure to satisfy eligibility requirements, including age verification
• 10.3 Reasonable suspicion of fraudulent, abusive, or illegal activity
• 10.4 Failure to complete KYC verification within the required timeframe
• 10.5 Requests by regulatory or law enforcement authorities
• 10.6 Player request for self-exclusion under responsible gaming provisions

Upon permanent account closure, any verified withdrawable Balance remaining in the Account will be returned to the Player's registered payment method, subject to satisfactory KYC completion and the absence of any pending investigations. Bonus Credits are not withdrawable upon account closure.

11. Responsible Gaming

jilljuck is committed to promoting responsible gambling and takes its obligations to player welfare seriously. The following provisions apply to all Players:

• 11.1 All Players must be at least 21 years of age. This requirement is non-negotiable and is enforced through KYC document verification.
• 11.2 Players may request deposit limits, loss limits, session time reminders, cooling-off periods of 24 hours to 30 days, or full self-exclusion at any time through the Account settings or by contacting jilljuck support via live chat.
• 11.3 Self-exclusion requests take effect immediately upon confirmation and cannot be reversed during the exclusion period. Players who have self-excluded must not attempt to register new Accounts during the exclusion period.
• 11.4 jilljuck operates in alignment with PAGCOR responsible gaming standards applicable to the Philippine market.
• 11.5 Players who believe their gambling is causing harm are encouraged to visit the Responsible Gaming page for further resources and tools.

12. Intellectual Property

All content, software, trademarks, service marks, trade names, logos, text, graphics, images, sounds, and other materials available on the jilljuck Platform are the intellectual property of jilljuck or its licensors and are protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gambling activity in accordance with these Terms. You may not reproduce, copy, distribute, modify, create derivative works from, or commercially exploit any part of the Platform without jilljuck's prior written consent.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• 13.1 jilljuck provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement.
• 13.2 jilljuck shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
• 13.3 jilljuck shall not be liable for any interruption, delay, or failure of the Platform resulting from circumstances beyond jilljuck's reasonable control, including telecommunications failures, power outages, natural events, or government actions.
• 13.4 Nothing in these Terms limits or excludes jilljuck's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Privacy and Data Processing

jilljuck collects and processes personal data in connection with the operation of the Platform and in compliance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173). The manner in which jilljuck collects, uses, stores, and protects your personal information is set out in detail in the jilljuck Privacy Policy, which forms part of these Terms and is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy. Please review the Privacy Policy carefully before registering an Account.

15. Amendments to These Terms

jilljuck reserves the right to amend, modify, or update these Terms at any time. Where changes are material, jilljuck will provide reasonable notice to registered Players via the Platform or by notification to your registered contact information. The most current version of these Terms will always be available on this page, marked with its effective date. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept amended Terms, you must cease using the Platform and close your Account.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, breach, or termination, shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines.

Before initiating formal legal proceedings, Players are encouraged to contact jilljuck's support team in the first instance to seek resolution through jilljuck's internal complaints procedure. jilljuck will use reasonable endeavours to resolve complaints within 14 business days of receipt.

17. Contact Information

If you have any questions, concerns, or complaints regarding these Terms, you may contact jilljuck through the following channel:

For responsible gaming support and self-exclusion requests, please visit the Responsible Gaming page, where tools and resources are immediately accessible to all registered Players.